General enquiries

These contact details are only for general enquiries about the Trust. If you need to make or change an appointment, or you need any other help to do with your treatment, please contact your GP or other regular contact within the Trust.

Telephone: 024 7636 2100
Email: CWPT.Enquiries@covwarkpt.nhs.uk
Wayside House Reception Telephone: 024 7636 8944

Queries, compliments and complaints

The Patient Advice and Liaison Service (PALS) is a service that deals with patients', relatives' or carers' queries and concerns regarding their health care, and can provide information on NHS services generally.

Access the Patient Advice and Liaison Service

 

Third party requests

NHS Midlands and Lancashire -  Access to Information team
mlcsusars@nhs.net
01782 916875 

Lost and found IT equipment

Please get in touch with the IT Team if you have found any lost IT equipment.

IT Team
Wayside House
Wilsons Lane
Coventry
CV6 6NY

Email: ITServiceDesk@covwarkitc.nhs.uk
Telephone: 024 7684 4000

Media enquiries

All media enquiries should be directed to the Communications Team, by email media@covwarkpt.nhs.uk.

We are open from 9am to 5pm, Monday to Friday.

For urgent media enquiries outside office hours, including weekends and bank holidays, contact the St Michael's switchboard: 0300 303 3664.

Access to your Health Records

If you wish to request access to personal information held about you, please contact us via email at mlcsusars@nhs.net and include "Subject Access Request" in the subject line.

All requests will be recorded, and you may need to provide information to verify your identity and enable us to locate the information. Please include the following details in your request:

  • Full name, address, date of birth, NHS number (requests for health records only)
  • What information you are requesting

Examples of acceptable identity evidence are listed below. We require, where applicable, two items from List A and one from List B.

List A (ID documents)

  • Birth certificate
  • Passport
  • Driving license
  • Staff ID badge (for NHS England and NHS Improvement employees only)

List B (proof of address)

  • Bank statement
  • Utility bill
  • Tax certificate

Attend Anywhere Video Consultations

Attend Anywhere is a secure NHS video consultation service, allowing patients to hold consultations with healthcare professionals.

Find out more

  1. Get involved