Other Rights

The Care Quality Commission

Under the Mental Health Act 1983 (MHA), an organisation called the Care Quality Commission (CQC), helps to ensure  patients are well cared for. People called Commissioners regularly visit hospitals. If they plan to visit your ward you will be told they are coming. You are free to meet them in private and tell them about any concerns you have. Detained patients can also complain to the CQC about any part of their care and treatment but normally it is best to use the hospital complaints system first.

Independent Mental Health Advocates

You can find out more information on Independent Mental Health Advocates here.

Making a complaint

If you are not happy about something but not sure you want to make a formal complaint you can speak to a member of staff directly. Alternatively you can contact the PALS team on freephone 024 7653 6804 - 0800 212 445. If you decide you want to make a formal complaint, follow the link here.