Queries, Compliments and Complaints (PALs)

Queries, Compliments and Complaints

Image of a smiling woman sitting next to a smiling man on a wheelchair holding a tablet and looking at the screen

The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

As a patient, relative, carer or member of staff, you sometimes need to turn to someone for on-the-spot help. PALS can give advice and support where needed regarding your NHS health care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems.

If you are a patient, relative, carer or member of staff and you want advice or information about any of our Trust's services, PALS is your first point of contact and will be able to give you names and addresses of other organisations that may be able to help you.

If you would like to to make a formal complaint or compliment, or talk to someone about your service, the team can also help.

Patient Experience and Feedback Booklet

Make a Complaint

CONTACT US:

Patient Advice and Liaison Service
Coventry and Warwickshire Partnership NHS Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY

Telephone:
0800 212 445 (Freephone)
024 7653 6804

Email:
PALS.Complaints@covwarkpt.nhs.uk

Coventry and Warwickshire Partnership Trust provide services in relation to Mental Health, Learning Disabilities, Children Mental Health and Community Nursing Services.

If your concern relates to treatment provided by:

University Hospitals Coventry & Warwickshire please telephone: FREEPHONE 0800 028 4203 or email feedback@uhcw.nhs.uk
George Elliot Hospital please telephone: 024 7686 5550 or email pals@geh.nhs.uk
Warwick Hospital please telephone: 01926 600054 / 01926 495 321 ext 8020 or email pals@swft.nhs.uk
Your GP including out of hours GP services please contact NHS England on 0300 311 22 33 or email england.contactus@nhs.net

Healthwatch

Healthwatch is the local champion for health and social care which exists to ensure your voice is heard and that NHS leaders and other decision makers are held to account. They use your feedback to improve care.

They are independent and are not part of NHS or care services and will:

Answer your questions about local health and social care services through its information helpline service
Listen to what you think about NHS and social care services and tell those who plan and run services your feedback on what works and what should be changed

Healthwatch Coventry

For people living in Coventry contact:

Phone: 0300 012 0315

Contact Healthwatch Coventry

Or visit www.healthwatchcoventry.co.uk

Healthwatch Warwickshire

For people living in Warwickshire contact:

Share your views with Healthwatch Warwickshire

Email: info@healthwatchwarwickshire.co.uk

Or visit: www.healthwatchwarwickshire.co.uk

Phone: 01926 422823