Patient Advice & Liaison Service (PALS)


The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

As a patient, relative, carer or member of staff, you sometimes need to turn to someone for on-the-spot help. PALS can give advice and support where needed regarding your NHS health care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems.

If you are a patient, relative, carer or member of staff and you want advice or information about any of our Trust's services, PALS is your first point of contact and will be able to give you names and addresses of other organisations that may be able to help you.            

If you would like to to make a formal complaint or compliment, or talk to someone about your service, the team can also help.

PALS Information Leaflet.pdf [pdf] 2MB

Complaints Procedure.pdf[pdf] 449KB

Complaints Procedure Easy Read.pdf[pdf] 759KB


Tell Healthwatch your experiences during the Covid-19 pandemic

Healthwatches in Warwickshire and Coventry have launched a survey to help to understand the public’s views on health and social care support during the current pandemic.

In recent weeks, NHS and social care staff have been working hard to keep us well and safe, adapting the support they offer in response to Covid-19. We want to find out how these changes are working for people as well as how the pandemic is affecting people more broadly:

  • How the pandemic has affected your experiences of health and social care.
  • Have you been able to access all the information that you need in order to keep you/your family safe and well?
  • Has your mental health been affected? And if so, what support have you been able to access?

Survey - The survey will run throughout May. Visit  to tell them about your experiences. 


Advocacy Services

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting, enabling, and empowering you to express your views and concerns and access information and services where needed.

Voice ability  - NHS Complaints Advocate

Contact an advocate:

0300 330 5454

Text: 0796 002 2939

Fax: 0330 088 3762


Patient Advice and Liaison Service
Coventry and Warwickshire Partnership NHS Trust 
Wayside House 
Wilsons Lane 

0800 212 445 (Freephone)
024 7653 6804