Patient Advice & Liaison Service (PALS)


The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

As a patient, relative, carer or member of staff, you sometimes need to turn to someone for on-the-spot help. PALS can give advice and support where needed regarding your NHS health care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems.

If you are a patient, relative, carer or member of staff and you want advice or information about any of our Trust's services, PALS is your first point of contact and will be able to give you names and addresses of other organisations that may be able to help you.            

If you would like to to make a formal complaint or compliment, or talk to someone about your service, the team can also help.

PALS Information Leaflet.pdf [pdf] 2MB

Complaints Procedure.pdf[pdf] 449KB

Complaints Procedure Easy Read.pdf[pdf] 759KB


Advocacy Services

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting, enabling, and empowering you to express your views and concerns and access information and services where needed.

Voice ability  - NHS Complaints Advocate

Contact an advocate:

0300 330 5454

Text: 0796 002 2939

Fax: 0330 088 3762


We are a charity that provides information, advocacy and advice services across England, offering direct and local support via Professionals and Volunteers. Our independent, free services reach individuals struggling with particular challenges in their lives.

Telephone: 0300 456 2370 (charged at local rate)

Minicom: 0300 456 2364

Text: Send the word ‘pohwer’ and then your name and number to 81025


Skype: pohwer.advocacy

Fax: 0300 456 2365

Post: POhWER, PO Box 14043, Birmingham, B6 9BL


Patient Advice and Liaison Service
Coventry and Warwickshire Partnership NHS Trust 
Wayside House 
Wilsons Lane 

0800 212 445 (Freephone)
024 7653 6804



Have you seen something wrong on our website?
Let us know by filling out the form below...

Website Feedback Form


cqc widget