Patient Advice & Liaison Service (PALS)


The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

As a patient, relative, carer or member of staff, you sometimes need to turn to someone for on-the-spot help. PALS can give advice and support where needed regarding your NHS health care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems.

If you are a patient, relative, carer or member of staff and you want advice or information about any of our Trust's services, PALS is your first point of contact and will be able to give you names and addresses of other organisations that may be able to help you.            

If you would like to to make a formal complaint or compliment, or talk to someone about your service, the team can also help.

PALS Information Leaflet.pdf [pdf] 2MB

Complaints Procedure.pdf[pdf] 449KB

Complaints Procedure Easy Read.pdf[pdf] 759KB


Healthwatch Warwickshire


Healthwatch Warwickshire is the local champion for health and social care. They are independent and are not part of NHS or care services. They:

  • Answer questions about local NHS and care services
  • Refer patients to VoiceAbility, to support those making a complaint’
  • Gather information about what people think about NHS and care services to influence the planning and delivery of services.

Contact Healthwatch Warwickshire:

Share your views with Healthwatch Warwickshire


Or visit:

Phone: 01926 422823




Advocacy Services

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting, enabling, and empowering you to express your views and concerns and access information and services where needed.

Voice ability  - NHS Complaints Advocate

Contact an advocate:

0300 303 1660

Text: 0796 002 2939

Fax: 0330 088 3762


Patient Advice and Liaison Service
Coventry and Warwickshire Partnership NHS Trust 
Wayside House 
Wilsons Lane 

0800 212 445 (Freephone)
024 7653 6804