Your Feedback

lots of hand reaching up towards speech bubbles

We want to be able to learn from your experiences with us, whether they are good or bad, so that we can continue to improve our services.

Patient Advice & Liaison Service (PALS)

The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. 

Listen to this short audio clip for a quick overview.

Friends and Family Test Results

FFT Q1 2019 to 2020.pdf [pdf] 222KB

FFT Q2 2019 to 2020.pdf [pdf] 226KB

FFT Q3 2019 to 2020.pdf [pdf] 108KB

FFT Q1 2018 to 2019.pdf [pdf] 306KB

FFT Q2 2018 to 19 A3.pdf [pdf] 271KB

FFT Q3 2018 A3 4.pdf [pdf] 343KB

FFT Q4 2018 to 2019.pdf [pdf] 306KB


Patient Stories

Telling us your story can help us learn from the good and bad parts of your experience. If you are happy for us to publish your story, it could also help other people.

Care Opinion

Care Opinion is a national website where you can easily leave your comments or complaints about your services in Coventry and Warwickshire, and see how we respond to it.