Your Feedback


We want to be able to learn from your experiences with us, whether they are good or bad, so that we can continue to improve our services.

Patient Advice & Liaison Service (PALS)

The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally. Find out more here.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. 

For more information on the Friends and Family Test, please click here.

Listen to this short audio clip for a quick overview.

Friends and Family Test Results

FFT Q1 2019 to 2020.pdf [pdf] 222KB

FFT Q2 2019 to 2020.pdf [pdf] 226KB

FFT Q3 2019 to 2020.pdf [pdf] 108KB

FFT Q1 2018 to 2019.pdf [pdf] 306KB

FFT Q2 2018 to 19 A3.pdf [pdf] 271KB

FFT Q3 2018 A3 4.pdf [pdf] 343KB

FFT Q4 2018 to 2019.pdf [pdf] 306KB

Give feedback to a specific service

We love feedback and if you have feedback specific to a service, we know they would love to hear about it. 

Patient Stories

Telling us your story can help us learn from the good and bad parts of your experience. If you are happy for us to publish your story, it could also help other people. For more information on how to share your story and to find stories shared with us already, please click here.

Care Opinion

Care Opinion is a national website where you can easily leave your comments or complaints about your services in Coventry and Warwickshire, and see how we respond to it. Find out more here.