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If you or someone you are with needs urgent mental health support or you need to make a mental health self-referral, call 111 and select the mental health option.  Available 24 hours a day, 7 days a week, 365 days a year. 

Mental Health Access Hubs provide access to all Coventry and Warwickshire adult mental health services 24/7, 365 days a year.  A team member will explore and triage the nature of your call and, if appropriate, will make arrangements for a clinician to meet with you.  The team comprises a range of experienced NHS staff and clinicians with specific mental health expertise and have access to local services which can support and advise you.  

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.


Specific Information for Children and Young People -- Rise Crisis & Home Treatment Team:

If you or someone you are with needs urgent mental health support or you need to make a mental health self-referral, call 111 and select the mental health option.  Available 24 hours a day, 7 days a week, 365 days a year. 

Description: The Rise Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provides multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.

For urgent calls for children and young people who are experiencing a mental health crisis please contact the Rise Crisis Team between 8am-8pm 7 days a week. Outside of these hours our advice-only service is available, providing support 24-hours a day, 7-days a week. More information about children and young people's mental health can be found on the Coventry and Warwickshire Rise website.

The Rise Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provide multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.


Coventry and Warwickshire Mental Wellbeing Line provided by 'Wellbeing for Warwickshire' in Coventry and Warwickshire

Telephone Number: 0800 616 171

Available 24/7, 365 days/year, the Coventry and Warwickshire Mental Wellbeing Line is for Coventry and Warwickshire residents.  If you are: 

  • feeling low, anxious, or stressed, 
  • having a difficult time coping, 
  • and need to talk to someone in confidence to find the right service.

Call to talk to one of the friendly and compassionate advisors who can provide connection, advice, information and signposting to other services. 


Other sources of Mental Health Support

  • Losing someone in our lives can be extremely upsetting.  Grief is a natural process but there is bereavement support available.  Find out more.
  • If you are having thoughts about suicide and need to talk to someone, you can speak to Samaritans by calling 116 123, for free, or by visiting their website. 
  • StayingSafe.net offers compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience.The website provides vital ‘ Safety Plan' guidance tools jointly funded by NHS England, with easy to print / online templates and guidance video tutorials designed to help people through the process of writing their own Safety Plan to build hope, identify actions and strategies to resist suicidal thoughts and develop positive ways to cope with stress and emotional distress. 
  • For mental health support, we also recommend looking at the Stay Alive app.
  • The Dear Life website provides local and national support and self-help for anyone who needs help now, is worried about someone else or has been bereaved.
  • The Zero Suicide Alliance now offers  free online suicide prevention training. The training takes 20 minutes to complete and will give you the skills that could lead to a life being saved.   
  • If you are concerned about the mental health of someone you know, please see some advice and guidance from Shining a Light on Suicide.
  • Coventry Safe Haven is open from 6pm to 11pm every day.  Book an appointment on 07921 876065 or email support@cwsafehaven.org.uk. 
  • Warwickshire Safe Haven is open from 6pm to 11pm every day. Book an appointment by calling 024 7771 4554, 07970 042270 or emailing safehaven@cwmind.org.uk.


When to dial 999:

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • overdose

For more information about when to call 999, please click here.

Other options in a non life-threatening emergency:

If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:

  • self care at home
  • talking to a pharmacist
  • calling your GP