Carers' Information

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COVID-19 Carer Advice:

We have provided some helpful advice for carers during the coronavirus (COVID-19) outbreak in this leaflet: CWPT COVID-19 Carer Advice.pdf [pdf] 175KB

Mental Health Act Reform Public Consultation

The Government is proposing to reform the Mental Health Act and has publishing a White Paper detailing their proposals. Please go to this website if you wish to see what is proposed .

Letters From Loved Ones launched to help families and friends

Image letter to loved one The Trust has launched ‘Letters From Loved Ones’ to help families and friends share messages and photographs with inpatients at Coventry and Warwickshire Partnership NHS Trust during the ongoing pandemic.


Due to current visitor restrictions, the Trust’s Patient Advice and Liaison Service (PALS) acknowledged how difficult it can be not being able to see loved ones, and how important it is to stay in touch. PALS will help families and friends get their messages to our inpatients.

Messages and photos can be sent to:  Alternatively, a dedicated number has been set up: 024 7653 6804 which is open from 8am to 4pm, Monday to Friday. Please include the recipient’s full name, date of birth and ward name, so it goes to the right person, and you will also need to include your name.


What is a carer?

A carer is someone who provides unpaid care either frequently or infrequently to a person with care needs. Their care needs may be physical, psychological or emotional and they may or may not receiving care and treatment from our Trust. Many carers are related to the person they care for, but some are friends, neighbours or volunteers.

Our Trust sets out in its Vision and Values the intention to work together with carers to ensure the engagement and involvement of all.

The Trust provides services over a wide geographical area to people of all ages, including many children, elderly and also vulnerable adults, many of whom will have a carer. We also are developing a Carers Charter in collaboration with partners, and this will be published here as soon as this is available.

Read what the Carers Trust has to say about ‘What is a Carer?’

Information and support for Carers from Carers UK.pdf [pdf] 834KB

The Triangle of Care

The Triangle of Care is a service which brings together carers, service users and professionals. It aims to promote safety and recovery for people with mental health issues and to encourse thier wellbeing by including and supporting thier carers. 

Coventry and Warwickshire Partnership NHS Trust is rolling out the Triangle of Care initiative which will enable us to work productively with carers across the Trust to enable their involvement in care and treatment wherever possible.

We have joined the Carers Trust and are committed to supporting and working co-productively with carers and people who use our services.

For more information see the guidance below or visit the Carers Trust website.

Triangle of Care - A guide to best practice.pdf [pdf] 1MB


The Care Act 2014

The Care Act is an act of parliament which came into force in 2015. It sets out how organisations like the NHS and local authorities must meet the needs of carers. Any carer in need of support has the right to an assessment.

You can obtain more information about care and support in your area by clicking here , as well as looking at a selection of  Frequently Asked Questions .

Coventry City Council's Carer Aware training found here includes a very comprehensive list of useful contacts.


Care Companion

A free online resource for those looking after their loved ones. Access it here.


​​​​​Recommended resources for carers

Below are websites and factsheets we recommend you read:

NHS associated resources

All about finances

Voluntary Sector

Local updates

Find out what events, resources and news updates are available in your local area:

Read the latest newsletter from Carers Trust


City council provision: Support for carers

Parent Carer Forum, Engagement & Co-Production

Coventry Carers' Bulletin: 

Local library: 

Health information

Dementia.pdf [pdf] 277KB

Home Library Service.pdf [pdf] 383KB

Reading Well for mental health.pdf [pdf] 352KB

Carers Trust We Care newsletters

Carer referral Coventry.pdf [pdf] 55KB


Council provision: Support for carers

Mental Health Service: Support - Mental Health and Wellbeing Support

Warwickshire Young Carers.pdf [pdf] 253KB

Apply for a Warwickshire County Council Carer's assessment online

Carer Referral Warwickshire.pdf [pdf] 52KB


City council provision: Support for carers


Go CV Discounts for Carers:

Did you know if you or someone you know is an unpaid carer, you can register for a free Go CV card and be entitled to Go CV+ - the highest level of discount for Coventry residents on partner events, activities and attractions? 

Caring for someone can heavily impact physical health and mental wellbeing, and likely affect opportunities to spend time with wider friends and family and do the things you enjoy, especially in light of Covid-19. All you need to do is register with the Carers Trust Heart of England who will provide you with a letter to confirm you are a carer.

Then sign up for a free Go CV card online, remembering to confirm you are a Carer to get Go CV+ level of discount.  Once you have an account you can easily upload a copy of your carer’s letter, plus see your virtual card and card number on your mobile device. 

Here’s just some of the benefits of having a card with Go CV+ discounts:

  • Free entry to Coventry Transport Museum
  • Reduced admission to the Wave Waterpark
  • Reduced admission to Coventry Music Museum – including Ghost Town 2 Host Town Exhibition
  • Discounts on CV Life gym membership, swimming and exercise classes
  • Huge discounts on Adult Education Courses
  • Season ticket offers for Coventry Bears
  • Plus exclusive giveaway competitions and offers

If you or a member of your household receive qualifying benefits, are a student or aged between 16-19 in full-time education you also entitled to Go CV+ prices, wherever you see them displayed.