Urgent Advice

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If you need help now:


When to dial 999

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

For more information about when to call 999, please click here.


Not sure how NHS 111 works? Find out here:  How NHS 111 works.PDF [pdf] 148KB


Other options in a non life-threatening emergency

If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:

  • self care at home
  • calling NHS 111
  • talking to a pharmacist
  • visiting or calling your GP
  • going to a local NHS walk-in centre 
  • attending an urgent care centre or minor injuries unit
  • making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker

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