If you need help now:
- Call 111 when it's less urgent than 999.
- Visit the NHS website.
- Call the Mental Health Matters helpline: 0800 616171 (landline) or 0300 330 5487 (mobile).
- Text 999 using the Emergency SMS text service:
Emergency SMS text service.pdf [pdf] 920KB
When to dial 999
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
For more information about when to call 999, please click here.
Not sure how NHS 111 works? Find out here: How NHS 111 works.PDF [pdf] 148KB
Other options in a non life-threatening emergency
If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:
- self care at home
- calling NHS 111
- talking to a pharmacist
- visiting or calling your GP
- going to a local NHS walk-in centre
- attending an urgent care centre or minor injuries unit
- making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker