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Urgent all-age Mental Health support – provided by Coventry and Warwickshire Partnership NHS Trust: 

Please note: due to the COVID-19 (coronavirus) outbreak, we are currently prioritising our crisis services. We are also providing virtual and telephone assessments where possible.

We have a main telephone number that is operational 24/7, that service users and carers can use. 

NHS Mental Health Crisis Service:

  • Telephone Number: 0300 200 0011 (Hours of operation: 24 hours a day, seven days a week).
  • Description: This crisis service is aligned to our home treatment team, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to come and visit you at your home. This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.

Specific Information for Children and Young People -- Rise Crisis & Home Treatment Team:

  • Telephone Number 02476 641 799 (Hours of operation: 8am-8pm)

  • Telephone Number 0300 200 0011(Outside of the above core hours)

  • Description: For urgent calls for children and young people who are experiencing a mental health crisis please contact the Rise Crisis team between 8am-8pm. Outside of these hours an advice-only service is available, enabling support 24-hours a day, 7-days a week. More information about children and young people's mental health can be found on the Rise website here.

The Rise Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provide multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.

Voluntary and Community Sector Support Helpline provided by Mental Health Matters in Coventry and Warwickshire

  • Telephone Number: 0800 616 171 (Hours of Operation: 24 hours a day, seven days a week).

  • Website Link:

  • Description: This confidential helpline provides emotional support to residents in Coventry and Warwickshire and connects you with highly skilled, trained and compassionate staff that can offer you a listening ear and can connect you with a wider network of support provided by the voluntary sector in collaboration with the trust. This service also provides a webchat functionality if you feel speaking with someone over the phone is too difficult.

Other sources of Mental Health Support

  • If you are having thoughts about suicide and need to talk to someone, you can speak to Samaritans by calling 116 123, for free, or by visiting their website
  • offers compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience.The website provides vital ‘Safety Plan' guidance tools jointly funded by NHS England, with easy to print / online templates and guidance video tutorials purposefully designed to help people through the process of writing their own Safety Plan to build hope, identify actions and strategies to resist suicidal thoughts and develop positive ways to cope with stress and emotional distress. 

  • For mental health support, we also recommend looking at the Stay Alive app.

  • The Zero Suicide Alliance now offers free online suicide prevention training. The training takes 20 minutes to complete and will give you the skills that could lead to a life being saved.   

If you are concerned about the mental health of someone you know, please see some advice and guidance from Shining a Light on Suicide.

For more information about the local support available, please download the flyer below:

Find out what local support is available.pdf [pdf] 272KB

When to dial 999:

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • overdose

For more information about when to call 999, please click here.


Other options in a non life-threatening emergency:

If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:

  • self care at home
  • talking to a pharmacist
  • calling your GP