NHS 75 Staff Stories: Nancy Ngoma

Nancy Ngoma - Acting Ward Manager for Aspen Centre

How long have you been in the NHS?

5 years and 8 months.

Why did you choose to work in the NHS?

I wanted to be part of the NHS family and get support as a newly qualified nurse. I wanted to make significant changes to people’s lives by helping them physically, mentally, and emotionally in health and social care. Equality, diversity, and inclusion are very important in the NHS, and they are important to me too. There are personal development opportunities to progress that can increase knowledge and chances of taking up positions that can enhance growth in nursing.

Describe your role in 100 words.

In my role, I’m responsible for the management of the ward, and effectively leading, motivating, supervising, and directing staff to ensure that time and resources are managed through effective teamwork. Through evidence-based practice, I ensure that staff have a clear understanding of their duties and responsibilities and of the standards of performance and conduct expected of them.

What do you enjoy most about your role?

I enjoy making positive changes in the delivery of care that can be testified by service improvements. I can confidently deal with complaints from patients and their families, as well as staff members. I like utilising my leadership skills to enhance the team’s development and knowledge by supporting them with decisions, as well as analysing and actioning the conflict with the Trust’s values in mind. I also love to learn new skills each day.

Describe your favourite memory of working at CWPT in 100 words.

It’s great to be recognised and valued for dedication to patient care. Being a role model demonstrating all the of the Trust’s values and giving outstanding care. I was humbled to win a Q Award last year for Respect.

Read more staff stories for NHS 75 and find our more about the Celebrations.