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Testing, treatment and advice for people with Sexually Transmitted Infections; full contraception choices, pregnancy testing, emergency contraception, HIV management, outreach provision.
- Address: City of Coventry Health Centre, CV1 4FS
About us
Telephone number: 0300 020 0027
Our Integrated Sexual Health Service can help you with care and advice on sexually
transmitted infections and contraception in Coventry. Information regarding sexual health services in Warwickshire can be found at: www.sexualhealthwarwickshire.nhs.uk
All services are completely free and confidential, including for under 16s. Services offered include clinic based appointments and drop in, outreach services out in the community and fully comprehensive HIV care.
Our services include:
- Sexually Transmitted Infection (STI) testing
- Chlamydia testing
- Contraception (pills, implants, coils etc.)
- Emergency contraception
- Free condoms
- Pregnancy testing
- HIV care
- Psychosexual counselling
- General sexual health advice
Book an appointment
If your requirements are urgent you can attend a drop-in clinic (details available on the 'Clinic Times tab above) or telephone 0300 020 0027 for advice. Otherwise you can use the Online Booking service on the tab above to select an appointment day and time that suits your needs.
Tour City of Coventry Health Centre
ISHS - Integrated Sexual Health Services Video: This video takes you on tour around the Integrated Sexual Health Services in Coventry. It shows how easy it is to get free and confidential contraception (such as the Pill or the Implant) and free STI screening and treatment.
Clinic Times
Types of Clinics we Offer
We offer both Drop-in/Open Access Clinics and booked appointments.
- For booked appointments your time in clinic may vary between to 2-3 hours from the start time of your appointment, depending on the type of appointment.
- For drop-in/Open Access Clinic your time in clinic can vary from 2-4 hours, depending on the fluctuating demands on this clinic.
- The HCA Clinic offers both booked and Drop-in/Open Access appointments for patients with no symptoms or concerns
- The HCA Clinic provides no examination - a self-taken swab/urine sample is completed for Chlamydia and Gonorrhoea, and blood tests are completed for HIV and Syphilis.
Please Note: depending on the fluctuating demands on this service your wait time can vary between 30 minutes to 4 hours. We will try to see you as quickly as possible and will keep you updated on the duration of your wait where possible. If you do not wish to have a blood test, you can complete a 'Drop Off' Screen, where you complete a self-taken swab/urine sample for Chlamydia and Gonorrhoea only. For the 'Drop Off' service you will be asked to complete and drop off your sample with reception. You will not see a clinician.
When clinics are offered
Monday to Friday
- Sexual Health - Drop-in/Open Access Clinics (AM only) and Booked appointments (PM Only).
- Contraception - Booked appointments (AM, PM and Evening).
Saturday
- Sexual Health - Booked treatments and Booked and Drop in HCA Clinic
- Contraception - Drop in
Drop-in/Open Access Clinics
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
| 8:00 - 11:30 | 8:00 - 11:30 | 8:00 - 11:30 | 8:00 - 11:30 | 8:00 - 11:30 | 9:00 - 2:30pm |
You may register for Drop-in/Open Access Clinic from 8.00am Monday to Friday and Saturday Contraception and HCA clinic drop in from 8:45am.
On arrival you will be asked to complete a registration and self-triage form.
Depending on your need you will be seen the same day by a doctor or nurse.
If clinic capacity is full, you will be offered an appointment within 2 weeks and offered the opportunity to complete a self-taken swab/urine sample for chlamydia and gonorrhoea with or without bloods for HIV and Syphilis. This will help us to address your sexual health needs at your appointment.
If your symptoms are severe or worsen prior to your appointment and you want further advice, please call 0300 020 0027 Monday to Friday or re-present to an open access session from 8.30-11am Monday-Friday. Outside of these hours please contact NHS 111 for advice.
Drop-in clinics run on a first come, first seen basis and have a limited number of slots depending on service capacity of that session.
At times of high demand, you may experience a wait of up to 4 hours, and the Drop-in/Open Access clinic may close early due to high demand and when available slots have been filled.
Under 16s can attend clinics without parental consent but we advise speaking with a parent before attending.
The trust is not responsible for paying car parking fees if we are unable to see you the same day.
Booked Appointments
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
| 1:30 - 4:00pm | 12:30 - 3:30pm | 1:00 - 3:30pm | 1:30 - 4:00pm | 12:30 - 3:00pm | 9:00 - 2:30pm |
| 4:00 - 6:30pm | 5:00 - 6:30pm |
Symptoms/Concerns
If you have symptoms or concerns and wish to make a booked appointment, please call 0300 020 0027 and select option 2 between 12:30-13:00 (Monday to Friday)
You will be placed on the Triage list for a call back the same day, where your needs will be assessed, and the appropriate appointment will be made for you as either a telephone or face to face consultation.
Unfortunately, we cannot guarantee the time you will be called back.
If you miss your call back, we may not be able to call you back again.
Due to demand Telephone Triage may close early once the Triage list is full.
No Symptoms/Concerns
If you have no symptoms and wish for a routine check-up you can order a kit online here as long as you are aged 16 or over, under 16’s will need to make an appointment to be seen face to face.
Contraception
To make an appointment for Contraception please call the service (0300 020 0027 option 2) any time after 10:00 am Monday to Friday and the appropriate appointment will be made for you as either face to face or over the phone. Please note that contraception appointments are made no more than 2 weeks in advance and due to demand the appointment availability can fluctuate. We also offer Drop in contraception appointments on a Saturday between 9am and 14:15, this is on a first come first seen basis and clinic may close early due to demand.
If you require Emergency Contraception, please call 0300 020 0027 and select Option 2 and ask to speak to the Triage Nurse for advice, or you can search for your nearest Emergency Contraception Provider here.
Online Booking
You can book an appointment here for STI testing and / or contraception services that suit your needs. The process below creates a personal registered account with us that allows you to directly book an available appointment.
Online booking is not appropriate for urgent situations.
If you need help when booking an appointment, please see the help document here: Online Booking Help Document.pdf [pdf] 329KB
So we can make sure you are booking the correct appointment, please answer the question below:
1) Do you need emergency contraception or the morning after pill?
Yes - Please call us on 0300 020 0027. You can also attend an Asc Pharmacy.
No - Please answer the next question.
2) Have you been sexually assaulted?
Yes - There are a range of services that can help you. If you are not sure what to do then contact the Blue Sky Centre.
No - Please answer the next question.
3) Are you concerned that you have been exposed to HIV in the last 72 hours?
Yes - Please call us on 0300 020 0027. Out of hours please attend your accident and emergency service.
No - Please use the button below to create an account and book yourself an appointment in our clinic. If you have used the process below you simply need to login to your account to book a new appointment. If you need help, please see the help document here: Online Booking Help Document.pdf [pdf] 329KB
What to do when you arrive
Once you arrive in clinic please let reception know that you have arrived and your needs will be then be assessed by a Nurse to make sure that you are then seen by the most appropriate clinician. Due to the fluctuating demands you may have to wait to be seen but we will see you as quickly as possible. We will keep you updated of the duration of your possible wait.
Your Information and Confidentiality
- Absolute confidentiality is fundamental to our service.
- Any information you give us via this site will be treated in the strictest confidence.
- It's important that we give you the correct appointment and advise how quickly you should be seen.
Chlamydia Testing
Free and confidential Chlamydia screening and treatment is available for under 25's in Coventry. A postal kit can be ordered via free test me.
Chlamydia testing and C Card services are also available through:
- School Nursing services
- GP surgeries
- Designated parmacies
For more information, visit the Be Savvy website.
Sexual Assault Advice
Sexual assault can be a frightening and distressing experience.
There are various services that can offer you help, and you may already have been seen by another organisation such as: Blue Sky Centre (Sexual Assault Referral Centre), Coventry Rape and Sexual Assault Centre (CRASAC) or the Police.
You may be at risk of a sexually transmitted infection or pregnancy following your assault and it is recommended that you seek medical advice as soon as possible, irrespective of whether you want to report the rape or not.
Our Integrated Sexual Health service based at the City of Coventry Health Centre is a free, confidential and friendly service. You can see us directly, without being referred from another organisation.
We can offer you medical care (screening and treatment) for sexually transmitted infections; emergency contraception; post-exposure prophylaxis for HIV; Hepatitis B vaccination; and also help you get the support and referral to other organisations you may need, such as CRASAC for emotional support, or the Blue Sky Centre.
What will happen when you come and see us
When you call, or drop in to see us we will:
- offer you a confidential and friendly service;
- treat you with respect;
- not judge you;
- support you in making choices about your sexual health;
- offer a suitable appointment as soon as possible;
- offer you an experienced health professional with a choice of gender, where possible (please let us know when you contact us if you have any gender preference).
On arrival
Please report to Reception, where we will register you. You will then be offered the opportunity to wait in a quiet room or in the main waiting area. The doctor or nurse will then call you and take you into a consultation room.
Please allow two hours for your visit to our clinic. You may wish to bring your friend, family member or representative from other services you may have attended.
Any decisions surrounding your care will be made with you.
Your consultation
Your consultation may involve asking sensitive and personal questions, including details of the assault, in order to provide appropriate care. We understand that it can be emotional and distressing to answer some of the questions so please let the clinician know if you do not want to answer them.
Examination
The clinician will explain the nature of an examination (an examination may not always be needed) and tests. Tests and examinations will always be done with your consent.
For women – This may consist of examination of your genital area (it may include speculum examination, like when you have a smear), back passage, throat and other parts of the body as appropriate. Tests are done using swabs to look for any infections.
For men – This may consist of examination of the penis, scrotum, rectum (back passage), throat and other parts of the body as appropriate. The examination and tests are not painful but you may experience some discomfort.
Tests
The tests carried out are no different to a routine sexual health screen, except we may need to take an additional Chlamydia swab in line with national guidelines. Test that may be carried out are:
- blood tests for HIV, Syphilis, Hepatitis B and Hepatitis C;
- swab tests for Chlamydia, Gonorrhoea, Trichomonas Vaginalis, Candida and Bacterial Vaginosis.
Other tests may be required, and the clinician will explain them to you.
The clinician will discuss with you any treatment needed. for example, post-exposure prophylaxis for HIV; a Hepatitis B vaccination; emergency contraception follow-up; and whether you need any help or referral to other organisations.
If we have requested any preliminary test results you will be asked to go back to the waiting area or room for a short while and will be called back into the consultation room to discuss the results.
We will inform you how we will communicate with you regarding the results of the tests you have undergone, this is usually by a text message.
Your follow-up plan
We may need to see you again, and the clinician will discuss with you the follow up arrangements.
A follow up visit usually occurs two weeks after your first consultation. This is to repeat some of the tests,if the initial tests were done within two weeks of your assault.
Blood tests may need repeating one to three months after your assault.
If you have any queries please do not hesitate to ask the clinician who saw you, they will be happy to help.
Useful contacts:
Coventry Rape and Sexual Abuse Centre (CRASAC)
Tel: 024 7627 7777
Blue Sky Centre
A Sexual Assault and Referral Centre for women, men and children
Tel: 024 7686 5505
Safe lives
Support for people who have experienced domestic violence.
Tel: 020 7922 7891
Survivors UK
Support for men who have been abused.
Rape Crisis
Support for women and girls who have been abused.
Respond
Support for children and adults with learning disabilities who have experienced abuse or trauma.
Tel: 0808 080700
West Midlands Paediatric Sexual Assault Service
One stop service for victims up to age 17 who have been sexually assaulted
Tel: 0800 953 4133 for self-referrals
Tel: 0800 953 4131 for referrals from professionals or agencies
Advice
For advice and information, see the below links:
- Sexually transmitted infections (STIs) help
- Contraception
- Honest advice about contraception, pregnancy, STIs and pleasure
- FPA the Sexual Health Charity offering help, advice and information for you
- Be Savvy: Relationship & Sexual Health Advice for Young People and their Parent, in Coventry
- Respect Yourself: Relationship & Sexual Health Advice for Young People and their Parent, in Warwickshire
- Leaflet Library
- Chlamydia Screening Programme: Free Test Me
- Relationships, Sexual Health Advice for Young People: Besavvy
- Sexual Health Advice and Services for Young People in Warwickshire: Respect Yourself
- Free self-sampling HIV test kits - test.hiv
- Protect against STIs - Use a condom - Public Health Advice
- Asc pharmacies
- Coventry Rape and Sexual Abuse Centre
- Marie Stopes International
For professionals: