Coventry Urgent Community Response (UCR) Service

  • Coventry Urgent Community Response (UCR) Service provides urgent support, seven-days a week, to help prevent unnecessary hospital admissions. This is achieved by providing a two-hour crisis response delivered by a multi-skilled team of professionals. Support is provided at home or where they usually reside for people who are concerned their health or mobility is declining and are therefore at risk of admission to hospital. The service also provides a two-day response for patients that require support to regain their skills, confidence, and independence to remain safely in their home or usual place of residence, following an illness or hospital admission. This is known as a reablement service.

  • Directorate: Community Health and Wellbeing
  • Client Age: 18 years and over
  • Address: Paybody Building,  2 Stoney Stanton Road, Coventry, CV1 4FS
  • Reception phone number: Patients and carers can self-refer by dialling NHS 111 (free phone)
  • Clinic hours: 8am-8pm, 7 days a week (Referrals for same day visit close at 6:00pm but the service remains accessible for clinical advice/support)

Service Detail

Referral criteria

The Coventry Urgent Community Response (UCR) Service accepts referrals from:

  • Patients/Carers
  • General Practitioners
  • Paramedics
  • NHS 111 services
  • Health and Social Care Professionals
  • Residential and Nursing Homes
  • Hospital (to minimise prolonged stay/s)
  • Voluntary Services

The UCR Service is for patients over 18 years old; and are:

  • Unable to access other services due to frailty, mobility issues, acute illness, or long-term condition; and
  • Registered with a Coventry GP; and
  • Living in their usual place of residence, including Care or Nursing Home

And are presenting with:

  • Infection or worsening of a long-term condition
  • Having had a fall with no bony injury
  • Reduced mobility or urgent equipment needs
  • Blocked and/or expelled catheters
  • Acutely unable to cope at home and at risk of hospital admission
  • Palliative care/end of life crisis
  • New confusion
  • Changes in diabetes control


The UCR service is currently unable to accept:

  • Medical emergencies e.g. stroke/heart attack/severe stomach pain/sepsis
  • Patients with concern/s of new cancer diagnosis
  • Patients who have fallen, with suspected injury or if the patient has been on the floor for 6 hours or longer
  • Patients who have a head injury with loss of consciousness and/or patient on blood-thinning medication (such as Warfarin, Apixaban etc)
  • Patients who are Pregnant
  • Patients who are currently experiencing seizures
  • People in mental health crisis
  • Patients who are receiving palliative or end of life needs unless they have a new medical need
  • Patients who have no fixed abode/alcohol withdrawal/intravenous drug abuse
  • Patients not registered with a GP in Coventry


Telephone number: Patients/Carers, self-refer by dialling 111 (free phone).

Health care professionals can refer into the Coventry Urgent Community Response (UCR) Service by calling: 0300 200 0011 – option 3

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CWPT UCR Service Poster.pdf [pdf] 152KB

CWPT NHS UCR Service Leaflet.pdf [pdf] 310KB