Central Booking Service (CBS)

  • CBS is the first point of contact for referrals into many areas of the Trust. We also manage the direct booking of patients' initial appointments for many community services.

  • Directorate: Community Health and Wellbeing
  • Referral Criteria: Self-refer or health professional , depending on the service required.
  • Address: Paybody Building,  2 Stoney Stanton Road, , Coventry, CV1 4FS
  • Reception hours: 08:30am - 17:00pm
  • Reception phone number: 024 7696 1366

About this Service

Telephone number: 0300 200 0011
Option 1 = Mental Health Services           (Open 24 hours 7 days a week)
Option 2 = Community Nursing Service (Open 8:00am – 8:00pm 7 days a week)
Option 3 = All other services (Open 8:00am – 5:00pm Monday – Friday except bank holidays)
Fax: 024 7696 1560

Referral criteria: Self-refer or health professional, depending on the service required.


The Central Booking Service is a team of highly skilled clerical, admin, clinical staff and consultants who work closely together to manage all referrals to our services, including an initial assessment of your needs and, where appropriate, the booking of your first appointment with one of our specialist teams. Our Central Booking Service is open 7 days a week from 8am to 8pm, receiving approximately 500 calls per day, to support access to our services across Coventry, Warwickshire and Solihull. Once referred to one of our services, your referral will be processed through our Trusts Electronic Patient System. We receive referrals from Health Care Professionals via the following methods - National eReferral System, Phone, Post, Fax & Email.

National eReferral System (previously known as Choose and Book)