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November 2017 CQC report

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The Care Quality Commission (CQC) has published its latest inspection report about services provided by our Trust. The Trust’s response to that report appears below. Read the CQC report at www.cqc.org.uk.

Simon Gilby, Trust Chief Executive, said:

“This report shows that we have continued our journey of improvement since our last inspection, highlighting a wide range of good practice across all our services, with more services now rated ‘Good’ than in previous inspections. Our services continue to be rated as ‘Good’ for the care we provide.

“However, although the inspectors have concluded that more of our services now rated good compared to 2016, the overall improvement has not been sufficient to move from a Trust rating of ‘Requires Improvement’, which was recorded at our last inspection in 2016. This is a great disappointment to the Trust Board and our committed, caring staff.

“We have already started work on areas for attention identified by the CQC. This includes an area of immediate concern highlighted in relation to the monitoring of physical healthcare on our older adult wards. Work has also begun to address potential delays to triage for people awaiting initial assessment in our specialist mental health service for children and young people. This issue is now resolved, there has been no detrimental effect on patients’ overall waiting time for treatment, and with the service now back on track we triage referrals within one working day.

“Our Friends and Family Test results show that 95% of patients and their families said they would recommend the Trust as a place to receive care and treatment, and the CQC inspectors recognised that the Trust used learning from incidents to make improvements to services, for example the work we have done to reduce the use of restraint in our inpatient wards.

“We will continue to work with the CQC on the further improvements they are seeking, as we remain committed to providing the best quality care we can for all the people we serve.”

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