New initiative launched to collect NHS feedback
A new initiative to collect valuable feedback about patients’ and carers’ experiences of services provided by Coventry and Warwickshire Partnership NHS Trust (CWPT) launched today, (13 August).
The Trust is partnering with iWantGreatCare to provide a new and robust way of collecting feedback from patients who use the health care services provided by the Trust across Coventry, Warwickshire and Solihull.
iWantGreatCare is an independent organisation, which collects reviews and ratings from patients, carers and families about NHS services, which will now include CWPT.
This feedback will be reported in real time so issues can be acted on immediately and the Trust can evidence back to its patients where improvements have been made as well as celebrate the positive comments and feedback with staff teams directly, enhancing patients’ experiences. Patients will be able to complete an online survey or paper-based feedback form to rate their experience.
The key features of this new system are:
• Easier to use online feedback website with a dedicated area for Trust services
• Feedback also possible using hard copy forms
• Real-time reporting – no delay in staff and services receiving their feedback
With a wide range of services delivered from around 50 sites across Coventry, Warwickshire and Solihull, this new feedback mechanism will be available to everyone who uses services provided by the Trust.
Ros Alstead, Interim Chief Nurse said:
“iWantGreatCare is a unique way of collecting information about what patients really think about the treatment and care they receive. It will give staff the opportunity to listen to what patients are telling them and see how we together can continue to improve where it matters most. As well as the improvements, we feel that it is important to celebrate the positive comments and will enable staff to hear this positive feedback immediately which can be rewarding and motivating and helps make sure we keep up the good work. We will use feedback at team level to learn and improve within all our services.”
Jagtar Singh OBE, Chair of the Trust’s Board said:
“This feedback mechanisms will be better and easy for patients and carers to use. As a Board we will be carefully noting feedback and taking actions where required. We will also ensure that the Trust uses the feedback to learn from feedback and celebrate with the team our collective wins. I would encourage all patients and carers to provide constructive feedback to the Trust, highlighting both what is good about services and what can be improved. Our great staff are always open to learning and getting feedback from Patients as our focus has always been to provide a great for care and great place to care .
Ros Alstead added:
“All clinicians want to know what their patients think about them and the services they run; this enables us to improve and continue to build trust and confidence. We all recognise the importance of patient and carer feedback and that’s why we are using this new feedback mechanism to help us ensure we are delivering the highest quality services now and can evolve them for the future.”
Find out more about the initiative on the Coventry and Warwickshire Partnership Trust website.