Improving Access to Psychological Therapy (IAPT)

  • IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire.

  • Address: Various locations across Coventry,  Warwickshire and Solihull,

About this Service

COVID-19 update for IAPT:

We are open and still accepting referrals but we are currently only able to offer Telephone or E-Consultation appointments at this time. We will continue to update our website and social media pages of any changes including when we return to offering face to face appointments. Please check in from time to time for these updates. In the meantime please follow the national guidance, take care and we hope to see you in person again really soon.

If you require any further help, please contact - Coventry and Warwickshire MIND on 02476 552847, The Samaritans on 116123 and Mental Health Matters on 0800 616 171 or 0300 330 5487 (free from a mobile).


Telephone number: 024 7667 1090
Referral criteria: Registered with a GP in Coventry, Warwickshire, Rugby & Solihull; Self Referral or Professional

IAPT services are for people with mild, moderate and moderate to severe, symptoms ofleaflet library button anxiety or depression, living in Coventry, Solihull or Warwickshire.

Contact us:

024 7667 1090 

IAPT, Central Booking Service
City of Coventry Health Centre
Paybody Building, 2 Stoney Stanton Road
Coventry CV1 4FS

Useful self-help resources:

Managing anxiety - A self-help guide.pdf [pdf] 1MB

Managing stress - A self-help guide.pdf [pdf] 1MB

Managing depression - A self-help guide.pdf [pdf] 1MB


Useful contacts:

Coventry and Warwickshire Mind  024 7655 2847
Mental Health Matters - 24 hour helpline 0800 616171
Blue Cross Pet Bereavement 0800 096 6606
Carers Helpline - Warwickshire/Coventry 01926 485486/024 7663 2972
Cruse Bereavement care 0844 477 9400
Debtline 0800 731 7973
Woman's Aid 0808 200 0247
No Panic 0808 808 0545
Substance Misuse Service - 24 hour helpline 01926 410281
Samaritans 116123 



IAPT-RR: Making Improving Access to Psychological Therapies Research Ready

Funded by the West Midlands (South) CLRN and operating in partnership with Coventry and Warwickshire Partnership Trust (CWPT), CWPT IAPT Services and Coventry and Warwickshire Mind, the main aim of the free IAPT-RR service is to provide a comprehensive resource for those undertaking NIHR portfolio research (see NIHR Portfolio link right).

The most important thing that we do is provide rapid access to large numbers of current and former users of IAPT services in Coventry and Warwickshire. Approximately 1,000 people refer to IAPT per month and present with problems such as depression and anxiety and with co-morbid conditions such as diabetes, COPD and stroke. Information on demographics (including employment and accommodation status), presenting problems and co-morbid conditions is stored in IAPTus, a specialist database for use by IAPT services. IAPTus also stores individuals' scores on psychological and lifestyle measures. IAPT-RR can support you in the process of obtaining data stored in IAPTus.

IAPT-RR has strong links with the local research network and together the support we offer starts with help in drafting funding applications, and includes support in obtaining ethics and R&D governance as well as identifying and recruiting research participants. IAPT-RR has Standard Operating Procedures that can be viewed by clicking on the link below.

Making Improving Access to Psychological Therapies Research Ready = Information Booklet.pdf [pdf] 312KB

Standard Operating Procedures for Supporting Research Studies.pdf [pdf] 209KB



Tel: 024 7696 7898


How we work

Our therapists and counsellors work in the psychological therapy team (known as IAPT) as part of Coventry and Warwickshire Partnership NHS Trust. 

We cover Coventry, Warwickshire and Solihull IAPT and we work in partnership with Coventry MIND, the mental health charity.  

Further information can be found on at where there are also links to self-help materials. 

If you are registered with a GP in Coventry, Warwickshire or Solihull you can refer yourself or you can be referred by your GP or other health professional. For an initial appointment telephone: 

024 7667 1090 

Lines are open from 9am to 4.30pm Monday to Friday. 

The type of treatment you receive will be decided on basis of the assessment.  

Our therapists and counsellors deliver proven and effective ways to help you self-manage symptoms and deal with feelings that are preventing you from living a normal life. 

Most of our sessions are face-to-face but we can do telephone sessions to help fit in with your work and family life, if that helps? 

We also run a series of free workshops and group sessions that might be useful. You can also call 024 7667 1090 to discuss if these might help you. 

How do we help you?

Your mental health can have a big effect on your own life and those around you.  

If you are stressed, anxious, depressed/low or overwhelmed by how you are feeling, you do not need to suffer in silence. 

Our expert team of therapists and counsellors are here to help you overcome these feelings so you are able to lead a more normal life. 

People affected by these conditions come from all walks of life, all ages and from the many different groups in our community. 

We are here to help with how you are feeling, whether your symptoms are mild, moderate or moderate to severe. We help adults (16-plus) across the Coventry, Warwickshire and Solihull area with symptoms and conditions including: 

  • Sleeplessness 
  • Anxiety (for example, social anxiety, health anxiety, excessive worrying) 
  • Stress 
  • Depression 
  • Anger 
  • PTSD (post-traumatic stress disorder) 
  • OCD (obsessive compulsive disorder) 
  • Panic attacks.

Do you think you might need help? 

If you are registered with a GP in Coventry, Rugby, Warwickshire or Solihull you can refer yourself for an initial appointment or you can be referred by your GP or other health professional by telephoning: 

024 7667 1090 

Lines are open from 9am to 4.30pm Monday to Friday.  

Even if you’re not sure whether you need help, we are happy to hear from you and will be able to provide you with the advice and guidance you need. 


No matter how big or small the problem seems to be, our highly skilled and diverse team members are really good at listening and making people feel comfortable, and the stories shared by users of our service as part of our #NowICan campaign demonstrate the long-lasting, positive impact they have experienced as a result.  

So many of our clients have suffered for a long time before coming to us, and we see how delays can make things more serious and longer lasting. One in three of us suffers from problems like this at some point in their lives so these feelings are quite normal, yet they are often hidden away.  

We want to hear from you if you’ve realised you’re having more bad days than good. And with Christmas and New Year around the corner, we know this can cause a lot of extra pressure. If this is the case, please don’t ignore it, call us straight away – you don’t even need to see your GP. 

We are also encouraging organisations and businesses across Coventry and Warwickshire to spread the message to their staff and customers. Between us we can help to address the stigma wrongly attached to mental health, and to keep more people feeling well, healthy and positive, and able to keep going.” 


Which conditions can you help with? 

Many people struggle to recognise the symptoms of stress, which can include sleeping problems, sweating, loss of appetite and difficulty concentrating. Some may also feel anxious, irritable and may worry constantly or go over things in their heads. Others may lose their temper more easily, drink more or act unreasonably. Headaches, muscle tension or pain, or dizziness can be other signs.   

We help adults (16-plus) across the Coventry, Warwickshire and Solihull area a with symptoms and conditions including: 

  • Sleeplessness 
  • Anxiety (for example, social anxiety, health anxiety, excessive worrying) 
  • Stress 
  • Depression 
  • Anger 
  • PTSD (post-traumatic stress disorder) 
  • OCD (obsessive compulsive disorder) 
  • Panic attacks 


Who can access psychological therapy services? 

This confidential, free NHS service is for anyone aged 16 years and older. There is no upper age limit. 


What does IAPT stand for? 

IAPT stands for Improving Access to Psychological Therapy and is an NHS service designed to offer short-term psychological therapies to people suffering from anxiety, depression and stress. IAPT may also work with people who suffer from panic disorder, simple phobia, OCD or PTSD. 


What is CBT? 

CBT (cognitive behavioural therapy) is a psychological treatment for both anxiety and depression and there is evidence that it is effective. It is a practical and approach that provides coping strategies. CBT helps people to see how their thoughts affect how they feel and how they behave. 


How can I refer myself? 

You can refer yourself to IAPT by calling: 

024 7667 1090 

Lines are open from 9am to 4.30pm Monday to Friday. 

You will speak to an IAPT administrator at our telephone and referral centre (TaRC) who will register your details on our system and begin the process of arranging an assessment appointment. 


How long does it take to get an appointment? 

After you have made the initial call to our referral line, we aim to offer everyone an initial assessment (often in the form of a telephone assessment) as soon as possible and this usually happens within one to two weeks. 

Any contact with the service following this will be influenced by the outcome of the assessment call. Some people benefit from ongoing telephone work, others are helped by our courses and groups as well as individual therapy. 


How much do the workshops and group sessions cost? 

The workshops and group sessions are free. IAPT is a national programme funded by the NHS and provided in this area by Coventry and Warwickshire Partnership Trust. 


Where will I be seen? 

The location of your sessions with IAPT will vary across Coventry, Warwickshire and Solihull. Some sessions are offered in GP surgeries others in health centres or in offices at other suitable public buildings. 

Many people opt for telephone work so that the sessions have less impact on family and work commitments. Our courses and groups can take place in other health buildings, libraries and community centres. 


Can I choose the gender of my therapist? 

Yes. We will also attempt to accommodate race, cultural and language specific requests where we are able. This may depend on the people we have working for us at the time – staff move on or change roles and this could affect the level of provision available. 

Courses Available

New courses coming soon!


Sleep Course

Are you sleeping well? If not, you may benefit from our free ‘Sleep Well, Feel Well’ session.‘Sleep Well, Feel Well’ is a free, 2 hour group session, designed to help you tackle many common sleep difficulties. The sessions are available on a drop-in basis.  To find out when the next available course is for your area, please call us at our referral centre on 024 7667 1090.sleep well poster

Are you sleeping well poster.pdf [pdf] 215KB

Stress Management Course

This has been one of our most popular services. It is a six session course which runs during the day and in the evening. You can attend the sessions in any order to suit you, as many times as you wish. If you want to learn how to handle common problems like anxiety, depression, low-self confidence, poor sleep and panic attacks, then Stress Management course could be just what you need.

The Stress Management course is a course – not a group therapy – so you don’t have to talk about your problems in front of other people. All you need to do is sit back, listen and learn ways to help control your stress. The courses are always running so you don’t have to wait to start the course. If you want to bring someone with you that is fine. It can be good to have some support and know someone else understands what you are trying to learn.

Below is an outline of what is covered:

1) What is stress management, and controlling physical symptoms 
2) Managing physical symptoms 
3) Thinking your way out of stress
4) Managing worry and acting your way out of stress
5) Getting out of your comfort zone
6) Maintaining your progress and the future

The courses are available in Nuneaton, Coventry, Leamington Spa, Rugby, Solihull and Stratford upon Avon. Call us on 024 7667 1090 to book an intial assessment, where you can talk about your difficulties with a therapist and come to a shared decision about what type of support would be most helpful for you.


leaflet library button

Team Contact Details

Ivy Lodge
1-2 Ivy Lodge
Marston Green
B37 7HJ
Telephone (for existing clients): 0121 728 4895
Telephone for new referrals: 024 7667 1090

Newfield House
Kingfield Road
Telephone (for existing clients): 02476 324370
Telephone for new referrals: 024 7667 1090

Riversley Park
Coton Road
CV11 5TY
Telephone (for existing clients): 0247 601 8581
Telephone for new referrals: 024 7667 1090

Stratford Healthcare,
Building 2
Arden Street
Stratford upon Avon
CV37 6NQ
Telephone (for existing clients): 0300 303 1918
Telephone for new referrals: 024 7667 1090

The Railings
Woodside Park
CV21 2AW 
Telephone (for existing clients): 01788 513 700
Telephone for new referrals: 024 7667 1090

Staff case studies

Meet some of our team of dedicated and skilled counsellors and therapists:


Andy Sgorbini Andy Sgorbini , 44 

High intensity CBT (cognitive behavioural therapy) therapist 


I am supporting the #NowICan campaign, because I know there are so many people across Coventry and Warwickshire who think they might need help, but don’t get it for whatever reason. I want to help break down barriers, so that more people can address their difficulties and live the life they want. We all have difficult days, but these shouldn’t be every day. It’s so easy to use our services, and they are free – just call the 024 766 1090, tell us what is troubling you and we’ll find the right person to help you.  

Every day, I help many people to address difficult situations or feelings that they are experiencing. They might be worrying a lot about things, feel low or unhappy, don’t feel much like joining in, can’t sleep or can’t find their motivation. Sometimes this is linked to something specific like a traumatic experience, but quite often people don’t know exactly why they are thinking, feeling or behaving the way they do.  

As a therapist, I help people to make sense of how they are feeling and help them understand their world better. I respect how people feel and what they say to me and I make sure they feel comfortable. I give them time and space to talk through things when they want to and, between us, we create a genuine bond of trust.  

I chose this career as a teenager and have never looked back. It is always a privilege and a pleasure to see someone who has been struggling start to make sense of their problems, make changes, feel able to set goals and then work towards them. My aim is always to empower people so they feel able to support themselves and so that they no longer need me - even though I am always here for them, of course.  

I was born in Italy, I’m married with two children and, a big fan of football, I split my allegiance between Inter Milan and Liverpool. 


Sadia Noreen Sadia Noreen, 28  

Psychological Wellbeing Practitioner and Trainee High Intensity Therapist  

Based in Coventry   

"I am supporting the #NowICan campaign so that more people know it’s OK not to feel OK. 1 in 3 of us faces difficulties with mental health at some point, and so it’s quite ‘normal’ - no individual or group in society is immune from mental health difficulties. When you’re not feeling OK, it’s easy to get support from trained practitioners like me. Our services are free and we provide all sorts of support tailored to the needs of all sorts of people. We will help you address whatever challenges you face, so that you can feel more like yourself again, feel more in control, and get more enjoyment out of life."

There is no single group or individual in society that is immune from mental health difficulties, says therapist Sadia Noreen.  

While poverty, homelessness, alcohol and drug misuse can lead to mental health problems, there is no so-called typical client seeking help and support from Sadia and her colleagues at Coventry and Warwickshire Partnership NHS Trust’s psychological therapies (IAPT) team.  

“We provide care, support and counselling for anyone from 16 upwards, men and women from all sorts of backgrounds. Conditions can include mild to severe anxiety, PTSD (post-traumatic stress disorder), depression and obsessive compulsive disorder,” she says.  

“Coventry has a large student population and we see quite a number of students with mental health difficulties – often feeling low or isolated, unable to cope with exam pressures or not feeling like joining in.  

“Our aim is to help people become their own therapists: to have the skills to help themselves. This means they are more likely to have a more meaningful life.”  

Sadia, 28, has been with CWPT since 2015. She joined as a psychological wellbeing practitioner and is now training to be a high intensity therapist so she can treat more people with more severe and long-standing difficulties.  

“It is so satisfying to see someone, perhaps a younger person, resolve their own issues and go on to live a more meaningful life; or people who have suffered for many years and believe things will never get better being able to turn things round for themselves,” she says. 



Felix Ndebele, 40 

Practice therapist 

Based in North Warwickshire 

“I am supporting the #NowICan campaign because I would like more people to know that my colleagues and I are here to listen and to help when they need us. So many people struggle with internal challenges that aren’t going away or getting better by themselves, but choose not to seek specialist advice or support. When you find you are having more bad days than good, it will be affecting the quality of your life so it’s important to do something about it. One in every three of us experiences mental health difficulties at some point, so feeling low or like you can’t cope is actually quite ‘normal’. While you probably wouldn’t ignore a bad back or a fever, people often keep mental health hidden away. It’s really OK not to feel OK - but don’t keep it to yourself.”  

Listening is the most important part of the job for Felix. 

“We are here to give our clients time to express how they are feeling and then we can look at ways that they can help themselves,” he says. 

“By the time they are ready to be discharged, we have helped them to understand why they felt the way they did and we have helped them develop the skills to cope.” 

A growing number of clients are struggling with their mental health as a result of long-term physical conditions, such as diabetes and heart and lung disease (CPOD). 

“It is important that the NHS and care sector treats the whole person and we are here to support people with their mental health,” says Felix, who in his spare time is a member of his local church and leader of a Pathfinder youth group.  

“People with long-term illnesses often struggle to maintain their social lives and can become isolated. This can affect their emotional wellbeing, which in turn can lead to them failing to look after their physical health and they can spiral downwards. 


Sally Rew Sally Rew 

Counsellor for depression 

Based in Stratford-upon-Avon 

"Many people are facing difficult challenges that are affecting their mental health. Some of the people who come to me for help are struggling with low mood or worries that just won’t go away; others are dealing with grief or traumatic memories. I am supporting the #NowICan campaign so that more people will be able to deal with whatever is troubling them, and experience a change in outlook that will help them to move on with their lives."

After a career in the theatre, Sally became a counsellor, retraining at Warwick University. 

Four years of studying while continuing to work resulted in a degree in person-centred counselling and psychotherapy and a role as a Counsellor for Depression with us, based in Stratford-upon-Avon. 

“It’s an important job because it makes a difference to people’s lives,” says Sally. 

“We are here to give people a space to focus on themselves, to open up about their problems and explore the possibility of change. Time and time again you see people’s outlook change, helping them to move on in their lives.  

“Getting to know them and what makes them tick and helping them to understand why they are feeling low, or anxious, and how they can change things for themselves.” 

Sally says that having been an actor is good training for “putting yourself in someone else’s shoes, to imagine and understand what it is like to be them.” 

“I still love theatre and dance – I go to see shows and I take part in dance classes – and this gives me a break from the demands of my job.  But my working life now is immensely satisfying - it’s very rewarding to see someone change from being deeply troubled to feeling better about themselves and their future.”   



Client case studies

Alan Griffiths Alan Griffiths

“I am supporting the #NowICan campaign, because these amazing therapy services have changed my life. After Hillsborough, I stopped going to football matches for a while and was always on edge in crowded and confined spaces. Now I can fully enjoy my passion for football once again.  I can cope with the crowds - no more nightmares, no more panicking. Like me, many people bottle things up, are worried about accepting they need help, or don’t know where to turn. This fantastic service is on our doorstop, it’s life-changing, and it’s completely free. You don’t even need to see your GP.” 

Exactly 30 years after surviving the Hillsborough football stadium disaster, Alan Griffiths turned to our psychological therapy counselling service for help and is now well on the road to recovery. 

The Alcester company boss admits he had bottled up the trauma of what happened at the Nottingham Forest vs Liverpool FA Cup semi-final in April 1989. 

Ninety-six people died and more than 700 were injured in a crush in the Leppings Lane End of Sheffield Wednesday’s ground. 

Alan and a friend had travelled to the match in Sheffield and were caught up in the crush. They were able to climb to safety over the metal barriers put up to stop members of the crowd spilling on to the pitch but hundreds of other fans – mainly Liverpool supporters – weren’t so lucky. 

The two young men quickly joined the rescue operation but many of the people they were carrying away from the scene were already dead. 

“It was 30 years to the day before I finally accepted I needed help. I had been in Sheffield on business earlier this year and, aware that it was the 30th anniversary of the tragedy, decided to return to the ground,” said Alan.  

“I was totally unprepared for how it would make me feel. I had an emotional breakdown – I just stood outside the ground in floods of tears. 

“As soon as I got home, I went to my GP who referred me to Coventry and Warwickshire’s psychological therapy service. 

“I knew in my heart I wasn’t coping but didn’t really understand how it had affected me. I was bottling it up, I just couldn’t talk about what happened and struggled in situations that brought back that awful day. 

“Denise, my wife, is a nurse and she had suspected I had hyper-vigilance and PTSD (post-traumatic stress disorder) but thanks to my counsellor, Andy Sgorbini, I have been able to process what happened and I finally coming to terms with it.  

“It is still an awful memory but now I understand just how seriously it affected me and I feel able to move on – no more nightmares, no more sense of panic in busy rooms or crowds. It’s fantastic.” 

In fact, Alan is so pleased with the way counselling has changed his life, he is now urging other survivors to seek expert help.  

“I am a member of the Hillsborough Survivors’ Support Alliance and I often meet people who I know are in the same position I was in. They were there at Hillsborough but have never talked about what happened that day.  

“People need to know how important it is to open up with the help of professionals. It has been life-changing for me. 




carl Bazeley Carl Bazeley, 54

Supermarket worker

Royal Leamington Spa

“I am supporting the #NowICan campaign because my counsellor, Chris, has helped turn my life around. By sharing my story I am hoping I can help more people to do the same. I struggled to get behind the wheel of a car because I was so traumatised by my accident, but now I can. 

"Every day, Chris and his colleagues help so many people, some like me. It takes just one phone call to access these free, life-changing services, but people often don’t seek the help they need. I want to help spread the message that it’s OK not to be OK. Don’t wait and don’t suffer. Be kind to yourself and call them now - it’s that easy” 

Carl Bazeley was left with a burning sense of anger after he was nearly killed by a drink driver. But he was also anxious, sometimes overwhelmed and in physical pain – so much so that he began to have suicidal thoughts. 

The 54-year-old supermarket worker is now on the road to recovery after using services provided by expert therapists at Coventry and Warwickshire Partnership NHS Trust. 

“My counsellor, Chris, gave me the time and the space to talk through my emotions until I understood why I felt the way I did,” he says. 

Carl realised many of his feelings of guilt stemmed from the fact he had survived the accident, unlike his sister, Angela, who had been killed in a car crash in the 1980s – a drink driver was also behind the wheel of that car. 

“She was 23 and married with two young children and I felt it was unfair she had died but I was still here. I hadn’t realised this until I was given the chance to talk about my life with a trained expert,” he says.  

“I can’t thank my counsellor, Chris, enough. He allowed me to come to terms with how I felt about Angela’s death and how I had linked it to my own situation after the crash.  

“Counselling gave me a new way of looking at life and ways to help me cope when things start to get too much. I now believe I survived for a reason and am feeling much more positive about my future. 

“It has given me the strength to take back control. I am a lot more cautious when driving now but I can now get behind the wheel of a car without automatically thinking someone is going to smash into me.” 

Since his crash, Carl has become a strong advocate of the anti-drink drive message. 

“I now feel I have been given a second chance for a reason and am keen use my experiences to warn about the dangers of drink driving."




Tracey, 57 


I am supporting the #NowICan campaign because I want people whose lives are badly affected by a loss in confidence to know that they are not alone… and to know that there are fantastic therapy services here in Coventry and Warwickshire, ready and waiting, to help get your life back on track. My wonderful therapist helped me to deal with my overwhelming sense of inadequacy, particularly at work. Because of my worries, I even lost the confidence to park my car. But now I can park again, and much more.  

Problems had been building up over time for Tracey. The death of her father, divorce, and having to move home were possible triggers. 

“I had an overwhelming sense of inadequacy, particularly at work. I thought whatever I did was wrong even though my boss said there were no issues with my performance,” she says. 

“It built up over several months until it started having a serious impact on my daily life. 

“I would find myself crying, I was often up in the early hours of the morning pacing around the kitchen.” 

One example of how Tracey had lost confidence was that she would no longer reverse into a parking space, meaning she often drove much further than she needed to. 

“It was ridiculous, nothing had changed that meant I could no longer park my car. I was just overthinking things and knew I had to seek help,” she says. 

“I was sceptical at first but the therapy staff were really helpful. I was also glad I opted for the group sessions. It was such a diverse group – all ages and walks of life – but hearing their stories really helped me and I realised I was not alone.” 

“They showed me ways to regain control and reduce negative and unhelpful thoughts. 

“In fact, after a session where we had been shown breathing exercises, I drove back to work and was just about to go past bit of a tight parking space when I thought: No, I am not inadequate, I can do this – and I did.” 


Do you think you might need help? 

If you are registered with a GP in Coventry, Rugby, Warwickshire or Solihull you can refer yourself for an initial appointment or you can be referred by your GP or other health professional by telephoning 024 7667 1090. Lines are open from 9am to 4.30pm Monday to Friday. Even if you’re not sure whether you need help, we are happy to hear from you and will be able to provide you with the advice and guidance you need.  


Winter Wellbeing Messages

Take care of your mental health this winter

Feeling down or in a low mood? You can call the IAPT service in Coventry and Warwickshire


Take the pressure off this winter - Christmas doesn't have to be perfect.

Christmas can be a busy time, you don't have to say yes to everything

Plan ahead to stay well this winter