Accessibility statement Coventry and Warwickshire Partnership NHS Trust

This statement is about our website:

We are a Public Sector Body and answerable to The Equality and Human Rights Commission (EHRC). They are responsible for making sure that we comply with the latest law related to Public Sector websites.

We have tried to make it as easy as possible for everyone to use our website regardless of disability. This means that you should be able to:

  • use contrast buttons to view the website using soft or high colour contrasts
  • zoom in up to 300% without problems
  • navigate the website using only a keyboard
  • navigate the website using speech recognition software
  • translate each page into a different language
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We use plain English whenever possible to make our content clear and easy to understand.

Need help reading our website? 

We’ve added the ReachDeck Toolbar to our site. If you struggle with reading, have a visual impairment, or prefer to read in your own language, the ReachDeck Toolbar can help.

Try it out for yourself

Click on 'show accessibility tools' that you can see at the bottom of all our website pages.  This will launch the ReachDeck Toolbar. 

How does the ReachDeck Toolbar help?

The ReachDeck Toolbar will help you to read and translate the content on our website. Its features include:

  • Text-to-speech: click on or select any text to hear it read aloud
  • Translation: translate content into over 100 languages
  • Text magnification: enlarge text and hear it read out loud
  • MP3 generation: convert selected text into an MP3 audio file
  • Screen mask: reduce glare with a tinted mask
  • Web page simplifier: remove clutter from the screen. Display only the main text
  • Picture dictionary: displays pictures related to text selected on the page

You can also get help by visiting “My Computer My Way” published by AbilityNet. They have prepared a simple guide to make it easier for you to use your computer, laptop, tablet, or smart phone.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents are not fully accessible to screen reader software
  • Some PDF documents do not have heading row within the tags panel
  • Some PDFs have issues with non-text content

Technical information about this website’s accessibility

Coventry and Warwickshire Partnership NHS Trust is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status:

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 Level AA due to some exemptions. The non-compliances and exemptions are listed below.

Non-accessible content not compliant with regulations:

The content listed below is non-accessible for the following reasons:

·The website does include some PDFs that require review and in some cases, amends to ensure they are fully accessible because of issues with success criteria around:

  • WCAG 1.1.1 Non-text content
  • WCAG 1.3.1 Info and Relationships 
  • WCAG 2.4.2 Page titled

If you require help accessing any inaccessible PDFs, please contact email:


Non-accessible Content not within the scope of the applicable legislation:

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Disproportionate burden – PDFs and other documents

  • Our website currently houses 1,100 PDFs and documents, of which many do not meet elements of the WCAG 2.2 criteria. We have assessed the cost of fixing the issues and we believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations. Going forward, from June 2023, any new PDFs or documents (including replacements) will meet accessibility standards.
  • The Trust is in the process of commissioning a newly designed, fully accessible website by September 2024
  • The communications team will provide accessibly PDFs on request, by emailing

Beyond the Scope of WCAG Level AA:

  • Because of their formal content and medical terminology some web pages and downloadable documents are not written in plain English.

Feedback and contact information

If you experience difficulty with anything on our website (for instance you would like some content to be sent to you in a different format) we would like to hear from you so that we can help you. If you contact us to let us know about the problem we will do our best to help you.

You can contact us by:



In person
Wayside House, Wilsons Ln, Longford, Coventry CV6 6NY

Please note that if you decide to phone us, or come in person, and you are D/deaf (or have a problem with speech), we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you require this publication in a different format or language please contact the Equality and Diversity Department at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Services (EASS).

Preparation of this accessibility statement

We last had our website audited for accessibility compliance on 30 August 2023 by, as well as by Reachdeck on 14 August 2023, and internally by the Communications Team using WAVE.

The team audited and tested all pages on our website to establish the level of compliance with the current guidelines listed at the beginning of this accessibility statement. Additionally, the team regularly check for accessibility issues and deal with them accordingly.

This statement was prepared on 31 August 2023 and it was last reviewed on 06 September 2023