Find help now
If you need help now:
- Call 111 when it's less urgent than 999.
- Visit the NHS website.
- Text 999 using the Emergency SMS text service:
Emergency SMS text service.pdf [pdf] 920KB
Urgent mental health support:
- If you are having thoughts about suicide and need to talk to someone, you can speak to Samaritans by calling 116 123, for free, or by visiting their website.
StayingSafe.net offers compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience.The website provides vital ‘Safety Plan' guidance tools jointly funded by NHS England, with easy to print / online templates and guidance video tutorials purposefully designed to help people through the process of writing their own Safety Plan to build hope, identify actions and strategies to resist suicidal thoughts and develop positive ways to cope with stress and emotional distress.
- For mental health support, we also recommend looking at the Stay Alive app.
- The Zero Suicide Alliance now offers free online suicide prevention training. The training takes 20 minutes to complete and will give you the skills that could lead to a life being saved.
If you are concerned about the mental health of someone you know, please see some advice and guidance from Shining a Light on Suicide.
For more information about the local support available, please download the flyer below:
When to dial 999
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
For more information about when to call 999, please click here.
Not sure how NHS 111 works? Find out here: How NHS 111 works.PDF [pdf] 148KB
Other options in a non life-threatening emergency
If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:
- self care at home
- calling NHS 111
- talking to a pharmacist
- visiting or calling your GP
- going to a local NHS walk-in centre
- attending an urgent care centre or minor injuries unit
- making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker