Latest information about Covid-19 (Coronavirus)

Latest information about Covid-19 (Coronavirus)

Coventry and Warwickshire NHS Partnership Trust – Important information about our response to the coronavirus (COVID-19) outbreak

(Updated September, 2020)

We would like to thank you for your continued support during the COVID-19 pandemic. It is an extremely challenging time for all of us and we are indebted to you for your support in helping us to continue delivering high quality care to Coventry and Warwickshire residents.
We want to reassure you that Coventry and Warwickshire Partnership NHS Trust is prepared for the pandemic and we would like to share with you the measures we have put in place to help protect patients and our staff in these unprecedented times. The situation is evolving quickly and we are updating our working practices and guidance in line with the national guidance as we receive it.
  • Incident management An Incident Control Team has been established since the start of the outbreak, under the leadership of the Trust’s Chief Nurse, Mel Coombes and Medical Director, Sharon Binyon. Four incident hubs have been set up to coordinate specific plans for our wide range of patients, service users and staff.
  • Partnership working – We are working closely with our NHS partners, Public Health Teams, GPs, police and local authorities to monitor and respond to the situation.
  • Impact on services – We have reviewed our service portfolio and for each service we provide, we have identified those that are critical, priority and non-critical along with what the impact COVID-19 will have. As a result of this we reduced activity in a number of non-essential services at this time to focus our efforts on more critical services and we have put in place our plans to redeploy staff who are in non-critical roles to support critical/priority areas where required. More recently, we have  been working to fully restore our services. Our services are available, and we are working hard to continue to provide high quality care but we may be working differently.You can find information about the impact on our services in the document below:
             Restoration of CWPT services 
  • Changes to our Improving Access to Psychological Therapies (IAPT) Service – For the latest updates regarding our IAPT services, please visit IAPT's webpage.
  • Impact to other hospital services across Coventry and Warwickshire – You can find information about the impact to other hospital service providers across Coventry and Warwickshire in the document below:
               CWPT changes to local hospital services 20.4.2020.pdf [pdf] 177KB
  • Impact on other Coventry and Warwickshire Health Services – Please look at the documents below for further updates.
              CWPT COVID-19 Carer Advice.pdf [pdf] 175KB
              Coventry Mental Health Service Information.pdf [pdf] 886KB
              Warwickshire Mental Health Service Information.pdf [pdf] 1MB
              Change to Warwickshire Safe Haven Service.pdf [pdf] 421KB
  • Appointments – Where possible, we have changed appointments to telephone and video appointments; patients will be contacted if their appointment has changed in this way.
  • Visitors – we have reduced visiting to our wards and are encouraging patients and their families to keep in touch using phones and iPads.
  • Social distancing – Our staff who are able to work remotely are being encouraged to do so to ensure they meet the social distance guidance.
  • Personal Protective Equipment (PPE) – In line with the Government recommendations all staff and visitors to our sites are required to wear a face covering.
  • Patient information from the British Medical Journal (BMJ) - The British Medical Journal have released a patient information leaflet for COVID-19. Please share with patients where appropriate. It's available here: Coronavirus Patient BMJ 6 May.pdf [pdf] 1MB
We hope you found this high level summary of how we are responding to the COVID-19 pandemic useful. We will continue to keep you updated as the situation develops. If you do have any questions please email our Communications Team –  
Thanks again for your continued support.
Kind regards,

Simon Gilby, Chief Executive and Jagtar Singh, Trust Chair

Simon Gilby                                             Jagtar Singh

Chief Executive                                       Trust Chair



The Co-ordinated Coventry and Warwickshire Healthcare System Response:


Please take a look at the coordinated Coventry and Warwickshire healthcare system response here.


Looking after your mental health wellbeing:


Our psychologists have written an article about looking after your mental health wellbeing, which can be viewed here

If you are struggling with your mental health during the coronavirus (COVID-19) outbreak, have a look at the additional online support and practical guidance to help you cope, which can be found on the Government's website.

You can also have a look at the COVID-19 Wellbeing Pack produced by our partners at South Warwickshire Foundation NHS Trust:

South Warwickshire Foundation NHS Trust's COVID-19 Wellbeing Pack.pdf [pdf] 569KB

You can also visit:

Wellbeing and COVID-19 advice - Mind.


Latest information for staff:


Please check the dedicated COVID-19 page on our Intranet, which can be accessed via the homepage, for regular updates. We will also be sending out regular COVID-19 bulletins.


Guidance on what to do during the COVID-19 outbreak


Please take a look at the below guidance below which you should be folllowing at this time (There's also an easy-read guide and a fact sheet for children).

Coronavirus advice for everyone (NHS England)

Easy read guidance on coronavirus (NHS England) 

Children's Coronavirus Fact Sheet.pdf [pdf] 4MB


For Coventry residents, further specific information can be found on the Coventry City Council’s website.

For Warwickshire residents, further information can be found at Mental Health advice and resources during the coronavirus outbreak

For Warwickshire residents wishing to offer your support in the community, please look at the dedicated page.


You can get the latest information on coronavirus - including what to do if you think you or a member of your household might have it - by clicking here.

If you require advice about Coronavirus in a different language, please click here. Here you will be able to access a number of different languages in document and video formats. 

To access the information in BSL please click here. 


Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

You do not need to contact 111 to tell them you're staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 10 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

For more information about when to call 111 and advice about staying at home click here



This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.

Call 300 200 0011 (Hours of operation: 24 hours a day, seven days a week).

Visit our mental health support page for more information including mental health support for children and young people.  


Infection Prevention and Control (IPC)

Infection prevention and control (IPC) measures are actions taken to prevent the spread of infections. In healthcare, these steps keep services safe for when you need them.

People infected with COVID-19 can have very mild or no symptoms at all (asymptomatic). This means that they can transmit the virus to others without being aware of it.

Safety remains our highest priority at CWPT. We can all play a role in reducing the spread of coronavirus. When visiting CWPT, we may ask you to do things differently to what you may be used to; this is for your safety and the safety of other patients/individuals and staff.

Planned Care (England only)

We will ask you to attend face-to-face services only when it is really necessary. Where possible, you may be offered an appointment using remote services such as a video or phone consultation.

If you do need to attend for planned care, you will be asked to take some steps to keep yourself, other patients, and our staff safe:

  • Outpatient appointments: You will be asked to follow social distancing rules and regularly wash your hands for 14 days before admission. You should only attend your outpatient appointment if you have no symptoms of coronavirus. If you develop symptoms of coronavirus, contact your care team and they will advise you on next steps. While at onsite, it is important that you comply with all social distancing and face covering requirements, as well as any other measures you are asked to take.
  • Admissions (including day surgery): if you are being admitted to hospital, you will also be asked to have a test for coronavirus 72 hours beforehand and to isolate at home from the time you take the test. If you are unable to be tested or isolate before coming to hospital, your admission will be determined by your care team using clinical judgment and in consultation with you.

Our booking and admissions teams will give you all the information you need on what actions to take when booking you into an appointment or admission.

If you show symptoms of coronavirus or test positive while admitted, you will be immediately isolated to ensure the safety of other patients/individuals and staff.

We are continuously monitoring what is happening with the coronavirus pandemic. Appointments may be subject to change, but we will always keep you informed of what is happening with your care.

Physical distancing and other IPC measures

It is important that you comply with social distancing and other measures when you come to our Trust. In health and care settings, social distancing of 2 metres is still the distance we ask you to keep.

If you have an appointment or are being admitted, we will tell you what you need to do before you come and while you are here. This may include information on where to park, which entrances to use, how to report any symptoms, and what precautions we want you to take (for example, wearing a face mask or covering).

There may also be signs and members of staff directing you while here. Please do not visit other parts of the facility. If you are asked to stay in a waiting room then please remain there. It is important that you follow these directions, they are in place for your own safety.

If you need help on what to do or cannot comply for any reason, please talk to a member of staff and they will be able to help you.

Visitor guidance

The rules around visiting patients depend on the type of care being received and the coronavirus status of the patient.

For people with confirmed cases of coronavirus, only essential visitors such as birthing partners, carers, parents, and guardians will be allowed.

It is important to discuss any visitors with the care team before they arrive at the site. The care team will be able to tell you what rules and measures are in place for you and patients.

Face coverings (for England and Scotland only)

If you are coming to our service as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients/individuals and staff.

Face coverings can be cloth and/or homemade. Advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are acceptable, providing they are not loose and cover the mouth and nose.

We ask that you plan in advance and bring a face covering with you whenever possible, but if you do not have one, please see a member of staff on arrival and we will provide you with one.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other safety measures will be considered, for example timed appointments and being seen immediately. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps, and sign language.

All visitors will be asked to comply with social distancing and hand washing in addition to the use of face coverings while in the health/ care setting.

Additional guidance: