Friends and Family Test

friends and family

The Friends and Family Test is a way for all patients to give feedback quickly and have your say on the care and treatment you experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.

For full details, see

Since its launch in 2013, our Trust has implemented the survey to help try and understand how patients feel about the services we provide to them.

We have launched several methods for capturing the survey:

iPhone application
iPad application
Kiosk machine
Laptop application
Paper postcards

For guidance on the Friends and Family Test, please follow this link.

Patients, Friends and Familty Test - a short guide for service users, relatives and carers.pdf [pdf] 1MB

Making the Friends and Family Test inclusive

It is understood that the Friends and Family Test may present difficulties for some people with particular social and communication needs. We want to support and empower everyone to participate in the Friends and Family Test.

For the BSL version of the video above, please click here.


Results of the FFT

FFT Q1 2019 to 2020.pdf [pdf] 222KB

FFT Q2 2019 to 2020.pdf [pdf] 226KB